Policies

We accept T/T (Bank Transfer) and PayPal.

• Unpaid orders are held for 7 days.
• Once payment is completed, an order will only be cancelled if both sides agree to a solution that leaves neither party at a loss.

• Orders are dispatched within 48 hours after payment is verified. No shipments on weekends.
• Please confirm your shipping address before payment. Address changes after dispatch may incur extra carrier charges or may not be possible.
• Orders may be dispatched from our office or partner facilities via UPS, DHL, FedEx, or another carrier.
• Import taxes and duties are the buyer's responsibility.

• We accept returns and exchanges within 30 days of purchase.
• Items must be unused and in original packaging.
• Return shipping is at the buyer's expense.
• Customized or special-order items are non-returnable.
• Please contact us before sending anything back.
• To start a return, email [email protected] with your order number and reason.

A 10% restocking fee applies to unopened items in new condition. Opened, damaged, or used items may incur a higher fee, determined after inspection.

If goods arrive damaged, file a claim with the carrier and notify us with photos and your order number. We will follow up and help resolve the issue.

Claims must be reported within 48 hours of delivery. We will either refund the missing amount or ship the missing items at no extra cost. Email [email protected] for instructions.

• All products carry a 12-month warranty against manufacturing and material defects from the date of purchase.
• Coverage, exclusions and the full claim process are set out on the Warranty page.
• To file a claim, email the completed claim form to [email protected].